In the event of an error in the order or delivery details, the customer has a period of 2 hours from the time the order is completed to report the error, by sending an e-mail to [email protected]
In the event of an error in delivery, the customer has a period of 24 hours from the receipt of the order to make the relevant complaints, by sending an e-mail to [email protected]
Once these deadlines have expired, it is understood that the shipment has been made correctly.
All the products offered are original products of the brand, with factory guarantee certificate and in principle without any defect.
BRAVO EVENTOS SL is sure of the quality of the products it sells and expects the customer to be satisfied with the product he or she has purchased. If, for any reason, the customer wishes to return the purchased product, he/she has a period of fourteen (14) days from the date of receipt of the products to process the return of the products purchased.
To carry out the return, it will be necessary that the product, its accessories and the original packaging remain in perfect condition. You must ensure that the products are well packaged and protected against impacts during transport. If the product is damaged because it was not properly packaged for shipment, its return will not be accepted.
We will not accept returns of goods that are likely to deteriorate or expire quickly.
No returns will be accepted for items without their original packaging or if the packaging has been damaged or tampered with or modified by the customer. We do not charge for the return process. All products are subject to technical inspection. If the product is damaged, altered, manipulated or missing parts, we reserve the right not to accept the return. We will not accept returns of goods and/or products that have already been opened or unsealed.
When a return is made, if your order includes a gift or promotion, this gift must also be returned in order to make the corresponding refund.
You can download the withdrawal document here.
Once you have downloaded and filled in the withdrawal document, you must send it to the following e-mail address [email protected]
After sending the return mail in a maximum of 48 hours the user will receive the instructions to make the return effective.
The return must be sent together with the order number, a copy of the delivery note or simplified invoice, and the signed withdrawal document.
In the case of international shipments, the order tracking number assigned by the transport company must also be provided.
The shipping costs for the return of the product are to be paid by the customer.
Once BRAVO EVENTOS SL has received the products to be returned and has checked their condition, the corresponding amount will be refunded by means of the same method of payment that the customer would have selected during the purchase process, except in the case of cash on delivery, which will be made by bank transfer to the customer’s account (or another method agreed by both parties); and within a period of 14 calendar days from the time of receipt of the product. The customer also has the possibility, instead of a refund, to request a voucher for the same amount as the purchase, which can be used within a period of 6 months from the date of receipt.
In accordance with the current regulations of the Royal Legislative Decree 1/2007 of 16 November, those products of a durable nature that are not subject to expiry will have a 2-year guarantee.
For those products that include an expiration date or preferred consume date, the guarantee will be until the indicated date, with a maximum of 2 years from the day of purchase.
After the first 6 months up to 2 years, an expert evaluation of the product will be necessary to verify that the fault is of origin and not due to misuse.
Those products that are damaged due to impacts, negligence or improper handling, as well as materials worn out by normal use, will not be covered by the guarantee.
If it is necessary to replace the product, it will not extend the guarantee, but will assume the same terms as the first product delivered.